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Remote Network Operations Engineer


  • Global Channel Management,Inc
  • 12/31/21
  • Charlotte, NC
  • 28262
  • 55 / Hourly
  • Contractor
Remote Network Operations Engineer needs 5 years of Network Engineering experience and at least 2 years of Tier 2/3 Technical Support experience required.
Remote Network Operations Engineer requires:
Bachelors degree in Computer Science, Engineering, or related discipline, or equivalent work experience required
Local or near to North Carolina
At least 5 years of Network Engineering experience and at least 2 years of Tier 2/3 Technical Support experience required
At least 2 years of experience with Linux system administration, including virtualization, along with wireless security and RADIUS AAA skills preferred
Solid understanding of network security principles and concepts (including VPN) preferred
CCNA, CCNP, CCNP Cloud, Wireless, etc., technical certifications preferred.
Familiarity with Amazon Web Services: EC2, S3, CloudFormation, RDS, CloudFront, VPC, Route53, IAM, CloudWatch, Beanstalk, and Lambda.
Detailed understanding of core network protocols and services (TCP/IP, HTTP/HTTPS, REST/SOAP, FTPS/SFTP, DNS, SSL, firewalls, load balancers).
Experience scripting against APIs.
Strong ability to communicate to technical and non-technical recipients via email and written and verbal reports.
Strong change management skills and ability to influence decision makers.
Ability to direct the diagnosis of technical problems and critical paths and institute remedies.
Strong analytical, problem-solving and conceptual skills.
Ability to work with different functional groups levels of employees throughout the organization to effectively and professionally achieve results.
Strong follow-up skills; ability to organize timelines and follow up with internal and external customer needs.
Strong customer service skills.
Strong written, oral, and presentation skills, including the ability to present ideas and suggestions clearly and effectively.
Strong organizational skills; ability to accomplish multiple tasks within agreed upon timeframes through effective prioritization of duties and functions in a fast paced environment.
Strong track record of building and maintaining solid relationships with internal and external customers and vendors.
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify high quality solutions.
Remote Network Operations Engineer duties:
Develop and maintain asset planning and management strategy for network design and operation.
Develop and implement network guidelines and performance standards for QoS, Security, and Network Monitoring.
Maintain and administer AWS Cloud Core, Distribution, and Customer Edge Devices which includes but is not limited to Cisco, Ruckus, Brocade, and planet layer 2 and layer 3 network devices.
Analyze complex technical problems across all technology layers for quick resolution using packet capture and other diagnostics tools.
Work with third-party carriers, vendors, and suppliers to resolve network issues and plan for growth.
Analyze current network performance and plan for future needs.
Support and administer firewall environments in line with security policy; identify and mitigate potential network vulnerability risks.
Work with Engineering department support teams to update policies and procedures relating to the upkeep and performance of all parts of the network, including hardware and software.
Work and collaborate with IT groups and business units in support of projects, application performance, and security compliance to build and deliver solutions.
Participate in on-call support for issues outside of regular business hours.
Facilitate internal meetings with managers and other team members, or meetings with vendors completing project activities, to review project status and implement changes as necessary.
Collect, draft, and deliver to management Event Analyses and/or Root Cause Analysis (RCA) and RCA summations.
Document network processes, procedures, working instructions, work-flows, network topology data, and as-built data.


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