Get CCNA JobsGet CCNA Jobs

Help Desk Technician - TS/SCI required


  • General Dynamics Information Technology
  • 04/09/19
  • Fort Meade, MD
  • Full-Time
Contract: I2TS 3



Position: Service Desk Specialist (L2)



Location: Ft Meade, MD







GENERAL SUMMARY:







GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.



Principal Duties and Responsibilities:







An I2TS 3 Service Desk Specialist:




Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
Possesses comprehensive knowledge of desktop operating systems and applications

Skills / Experience:




Perform STIGs & IAVA implementation for system devices, perform imaging of systems, CERP replacement, etc.
Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Required Certification(s):




Required Baseline/Security Environment Certification: CompTIA Security+ CE or equivalent
MTA 98-349, Windows Operating System Fundamentals

Security Clearance:




TS/SCI required

Additional:




Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
Travel may be required in support of customers mission requirements.

High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience




High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.







#zpost #djobs #dpost #cjpost #clearedjobs #beltwaycareers #jobopening #clearancejobs



#defensejobs #jobs #itjobs #techjobs #tsjobs #tsscijobs #tssci #topsecretjobs #scijobs #armajobs #gdjobs #jobposting #jobhuntchat #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #hiring #jobs #techjobs #itsupportjobs #jobsitsupport #itsystemsjobs #systemsadminjobs #networkadminjobs #dcjobs #dodjobs #vajobs #mdjobs #dmvjobs #beltwayjobs #beltwaycareers #jobseekers #indeed #indeedjobs #monsterjobs #monster #careerbuilder #militaryjobs #jobsformilitary #armyjobs #afjobs #marinejobs #helpdeskjobs #jobshelpdesk #helpdeskcareers #djobs #dpost #cjpost #rcellich #clearedjobs #jobopening #clearancejobs #defensejobs #jobs #itjobs #techjobs #tsjobs #tsscijobs #tssci #topsecretjobs #scijobs #saicjobs #leidosjobs #armajobs #gdjobs #gdit #gditjobs #lmitjobs #lmjobs #jobposting #jobhuntchat #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #tweetmyjobs #jobopening #opportunity #employment #rtjobs #jobangels #ISDCJ #INSCOMreqs

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.


Browse other CCNA Jobs in Maryland

  1. NRL - Network Administrator / Engineer -...

    Washington, DC
    Peraton is seeking a Network Administrator / Engineer to support our customer at the Naval Research Lab (NRL) in Washington, DC....
  2. Systems Administrator - Senior - Arlington

    Arlington, VA
    Peraton is seeking a Systems Administrator to support our customer in Arlington, Virginia . You will be responsible for effective...
  3. Network Engineer

    Springfield, VA
    Peraton is seeking a Network Engineer for a classified program to provide design and planning for enterprise network communication...
  4. Network Administrator - Springfield

    Springfield, VA
    Peraton is seeking a Network Administrator for a classified program to provide support for Wired/Wireless LAN/WAN, Cyber Security,...
  5. Systems Administrator II (Clearance Required)

    Springfield, VA
    The System Administrator (SA) is responsible for effective provisioning, installation/configuration, operation, and maintenance of...
  6. Senior Systems Administrator

    Herndon, VA
    If you"re passionate about using your computer skills to make a difference, our Senior Systems Administrator is the role for you...
  7. DevOps Engineer

    Washington, DC
    Job Description: Comcast brings together the best in media and technology. We drive innovation to create the world's best enterta...
  8. Dir Business Intelligence

    MIDDLE CITY WEST, PA
    Job Description: Comcast's Technology / Product organization works at the intersection of media and technology. Our innovative te...
  9. Application Support Manager

    Washington, DC
    Job Description: THE COMPANY Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across...
  10. Cyber Security Director

    Dranesville, VA
    Job Description: Freddie Mac's Information Security Department ensures the protection and integrity of Freddie Mac's information...