Get CCNA JobsGet CCNA Jobs

Help Desk Technician Level 2- TS/SCI required


  • General Dynamics Information Technology
  • 03/25/19
  • Fort Meade, MD
  • Full-Time
Contract: I2TS 3



Position: Service Desk Specialist (L2)



Location: Ft Meade, MD







GENERAL SUMMARY:







GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.



Principal Duties and Responsibilities:







An I2TS 3 Service Desk Specialist:




Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests
Provides polite and friendly customer service
Attempts to resolve as many incidents during the first contact, or at Tier I. Efficiently escalates incidents to higher Tier II or Tier III when required
Documents incident status and solutions in incident database tools.
Possesses current working knowledge of computers, printers, laptops, and common windows applications
Works through various types Tier II issues with telephone assist
Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support
Possesses comprehensive knowledge of desktop operating systems and applications




Skills / Experience:




Perform STIGs & IAVA implementation for system devices; perform imaging of systems, CERP replacement, etc.
Interact with customers on a daily basis to provide guidance on procedures concerning account requests, e-mail, home directories, file access/storage, and other local procedures as required to ensure mission success.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Certification(s):




Required Baseline/Security Environment Certification: CompTIA Security+ CE or equivalent

Required Computing Environment Certification: Computing Env: MTA 98-349, Windows Operating System Fundamentals
Potentially of any other DoD Certification as determined by the Program Manager is required prior to support on contract

Security Clearance:




TS/SCI required

Additional:




Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity
Travel may be required in support of customers mission requirements.



High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience



High School diploma/GED with 8-years of related experience, or Associate's degree with 6-years of experience, or Bachelor's degree with 4-years of experience

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.







#zpost #djobs #dpost #cjpost #clearedjobs #beltwaycareers #jobopening #clearancejobs



#defensejobs #jobs #itjobs #techjobs #tsjobs #tsscijobs #tssci #topsecretjobs #scijobs #armajobs #gdjobs #jobposting #jobhuntchat #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #hiring #jobs #techjobs #itsupportjobs #jobsitsupport #itsystemsjobs #systemsadminjobs #networkadminjobs #dcjobs #dodjobs #vajobs #mdjobs #dmvjobs #beltwayjobs #beltwaycareers #jobseekers #indeed #indeedjobs #monsterjobs #monster #careerbuilder #militaryjobs #jobsformilitary #armyjobs #afjobs #marinejobs #helpdeskjobs #jobshelpdesk #helpdeskcareers #djobs #dpost #cjpost #rcellich #clearedjobs #jobopening #clearancejobs #defensejobs #jobs #itjobs #techjobs #tsjobs #tsscijobs #tssci #topsecretjobs #scijobs #saicjobs #leidosjobs #armajobs #gdjobs #gdit #gditjobs #lmitjobs #lmjobs #jobposting #jobhuntchat #career #jobsearch #joblisting #nowhiring #jobtips #technologyjobs #jobshiring #ithiring #hiringit #tweetmyjobs #jobopening #opportunity #employment #rtjobs #jobangels #ISDCJ #INSCOMreqs

Job Closed

This position is currently filled/closed/expired, please click here to search for similar positions.

Critical Need Jobs


Browse other CCNA Jobs in Maryland

  1. Cyber Security Analyst

    Quantico, VA
    GID Solutions is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment wit...
  2. Emerging Technologies - RFID Subject Matter Expert

    Annapolis Junction, MD
    Overview Peraton is seeking an Emerging Technologies - RFID Subject Matter Expert to support the Maryland customer. Responsibilit...
  3. Infrastructure Engineer

    McLean, VA
    Job Number: R0045931 Infrastructure Engineer Key Role: Analyze the design and development of modern server and virtualization inf...
  4. Network Engineer

    Quantico, VA
    Overview Technology is constantly changing, and our adversaries are digitally •going dark• at a rate that is exceeding law enforce...
  5. Senior Network Engineer

    West Reading, PA
    Responsibilities As Senior Network Engineer, you will join a solid team that supports a large and growing multi-location, infrast...
  6. Faculty - Cybersecurity

    Gloucester Township, NJ
    Faculty - Cybersecurity Blackwood, NJ Camden County College, has a Faculty - Cybersecurity position available. The goals are to co...
  7. IT System Administrator w/ DevOps Experience

    Columbia, MD
    Ready for a challenge that will keep you on the edge of cyber security? Are you an experienced Network professional who thrives in...
  8. Manager, Network Security

    Bethesda, MD
    Posting Date Jun 12, 2019 Job Number 19001EB6 Job Category Information Technology Location Marriott International HQ, 10400 Fer...
  9. Emerging Technologies - Systems Engineer

    Annapolis Junction, MD
    Overview Peraton is seeking a Senior Systems Engineer to support our Maryland Intelligence Community customer. Responsibilities W...
  10. Junior Network Engineer - RTH 592793

    Bowie, MD
    This is a contract to hire role for a Network Engineer.We have a need for an Associate Network Engineer to support and lead best-i...