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Field Service Technician

  • General Dynamics Information Technology
  • 12/31/18
  • Fort Gordon, GA
  • Full-Time
Contract: I2TS 3

Position: Sr Technician, Systems Field Service Technician (L2)

General Summary:

GDIT is seeking candidates to support the US Army Intelligence and Security Command (INSCOM). Under the I2TS 3 task order, INSCOM ensures reliable, uninterrupted availability of Command, Control, Communications, Computers, and Information Management (C4IM) including: networks, hardware, software, engineering, and specialized tools at the point of customer need to support INSCOM's mission. INSCOM and its MSCs provide the enabling layer to connect the Army and its tactical formations to defense and national intelligence agencies via tactical networks. The ability to provide mission critical intelligence is dependent on the successful use of its information technology (IT) networks worldwide.

Principal Duties and Responsibilities:

An I2TS 3 Field Service Technician will:

Provide Tier I and II support at remote field and garrison sites
Perform server and desktop installation, basic cabling
Perform systems administration of desktop and server systems connected to local and wide area networks
Provide desktop system management involving account monitoring, security, operating system (OS) installation, and other local area system administration related functions
Be capable of running an entire remote site by themselves with demanding customers in austere or garrison locations
Maintain and load cryptographic devices and keys
Perform troubleshooting, maintenance, and repair on many types of hardware and software
Assist in repairing computers, printers, digital senders, etc.
Perform Level I/II Active Directory functions such as unlocking accounts, creating and issuing accounts, etc.

Desirable Skills / Experience:

Knowledge of the principles, methods, and techniques used in information system troubleshooting and support
Knowledge of related hardware and software
Ability to interact with customers on a daily basis providing guidance and procedures concerning account requests, e-mail, home directories, file access/storage, local procedures, etc. as required to ensure mission success

Required Certification(s):

IAT II 8570 Baseline Certification -Sec+CE or equivalent
Computing Env: MTA 98-365, Windows Server Administrator Fundamentals
Certifications can be subject to change based on contractual requirements

Security Clearance:

TS/SCI required


Candidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract
Position may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity

Education Required:

High School Diploma/GED with 8 years of related experience, or Associates Degree with 6 years of related experience or or Bachelor's Degree with 4 years of related experience


3-5 years of directly related experience supporting information systems operations.

This is a junior level hardware tech.

For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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