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Enterprise IT Training Specialist - Polygraph


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Develops, organizes, and conducts training and educational programs for customer personnel.



Candidate should have an authentic customer service-based approach. They must possess patience and the ability to communicate technical information to non-technical users. The technical and training department is a team, so working well with others is a must. A strong work ethic and the ability to think creatively to tackle new issues will serve you well. The tech/training team needs someone who can demonstrate initiative and resourcefulness including the ability to research for solutions.



User Engagement / Product Management / Help Desk




Excellent customer service skills, including patience and concern for client issues, problems, and the ability to effectively convey technical information to non-technical users.
Ability to think logically and engage in creative problem solving.
Troubleshoot technical issues and escalate when appropriate.
Maintain the Training Knowledgebase, Best Practice Tips, how tos, and other publication sources, to aid our users in self-help.
Translate technical documentation into content that can be more easily understood by a non-technical user.
Work with internal teams to obtain an in-depth understanding of the technical application process and requirements.
Provide answers to customers by identifying problems; researching answers; guiding customers through corrective step.
Show a pattern of continual technical skill and professional growth through formal and peer education opportunities.
Assist with data management and work flow.

Training




Experience in conducting technical training programs, presenting training materials, and interacting directly with clients.
Organize materials to be used as training guides and ongoing user reference for application training.
Ability to conduct offsite training at member offices; will include some travel.
Handling technical issues reported to Help Desk requiring end-user training for resolution.
Improve user productivity by teaching the system basics and alerting management to areas or users that need more training
Develop curriculum for new application and hardware training & create documentation for it.
Consult with end users regularly to identify training opportunities.

1. Performs expert-level development and delivery of highly complex training programs and related materials in support of customer training objectives.



2. Establishes and reviews course content and objectives.



3. Is recognized as a subject matter expert in the field in which he/she is training.



4. Conducts training sessions and develops criteria for evaluating the effectiveness of training activities.



5. Maintains records of training activities, participant progress, and program effectiveness.



6. Updates course documentation on a regular basis to ensure timeliness and relevance.



7. Provides work leadership to lower level employees, including evaluating the effectiveness of their training presentations and programs, and may have supervisory responsibilities.



8. May serve as technical team or task lead.



9. Conducts research into new training, educational, and multimedia technologies.



10. Maintains current knowledge of relevant technologies as assigned.



11. Participates in special projects as required.




Bachelors Degree in a related technical discipline, or the equivalent combination of education, technical certifications or training, or work/military experience.




10-15 years of directly related experience in the development and delivery of technical training programs.



As a trusted systems integrator for more than 50 years, General Dynamics Information Technology provides information technology (IT), systems engineering, professional services and simulation and training to customers in the defense, federal civilian government, health, homeland security, intelligence, state and local government and commercial sectors.With approximately 32,000 professionals worldwide, the company delivers IT enterprise solutions, manages large-scale, mission-critical IT programs and provides mission support services.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.















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