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Desktop Support Tech


  • Global Channel Management,Inc
  • 09/07/22
  • Morrisville, NC
  • 27560
  • $31 / Hourly
  • Full-Time
Desktop Support Tech needs 8-10 years of related working experience

Desktop Support Tech requires:
Travel up to 25% of time
Associate/Bachelors degree in Science/Technology
8-10 years of related working experience
Above excellent customer service and teamwork skills
Willingness and ability to work overtime as needed
In-depth knowledge of applicable technologies in order to provide the highest tier of problem diagnosis and resolution of systems hardware and software

Desktop Support Tech duties:
Design, configure, install, administer and support Microsoft Windows network servers and workstations and Windows remote clients with emphasis on security, performance and efficiency.
Work on operating system repair/updates/installations; Windows 10, Windows 7, Mac OS X. Worked hardware break-fix; mother boards, hard drives, laptop displays, complete system builds
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications
Install and image new computers and loading appropriate software for customers
Install local and network printers and other peripherals and configuration of same
Migrate data and user profiles
Document process and procedures related to technical field support activities
Manage tasks without supervision, exceed schedule and service agreements, strong ability to write technical documentation that is easily understood by co-workers and customers
Desktop Support and Security for Local and Remote users
Develop and implement process for completion of software compliance project
Troubleshoot and technical support of client/server systems
Workstation software, hardware upgrades, updates and license management


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