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Customer Success Manager


  • Cutting Edge Recruiting Solutions
  • 02/04/19
  • Orlando, FL
  • $80000 - $100000 / Yearly
  • Full-Time
Cutting Edge Recruiting Solutions (CERS) currently has a customer Success Manager job in Orlando, FL. Our client is looking for someone who has experience working on Network/Infrastructure projects highly engaged in driving customer Success.



OVERVIEW:

Partner closely with Account Executive to foster affirmative relationship with key stakeholders at client:

Facilitating account progress & project updates (communication, presentation, standing meetings, etc). Ensure high degree of overall visibility with client
Proactively identify risk or barriers to operational success & work with client in concert to develop solutions to issues or problems
able to suggest solutions to client issues; act as an extension of the sales cycle with the Account Executive
High degree of availability to the customer and deliver consistent, exceptional and timely customer service to end client



REQUIRED SKILLS:

Technical account management background (infrastructure/IaaS, NOC/SOC) with focus on overall positive customer perception for client
Develop, manage, and present metrics & KPIs to ensure contract performance & service delivery; early identification & remediation of potential service execution issues, end-client process/culture roadblocks; work with internal resources/stakeholders to strategize & deliver the best client experience
EXCEPTIONAL communication skills written, verbal, presentation & public speaking
EXCEPTIONAL organization skills to ensure consistent/standing communications & meetings
Ability to quick digest organizational structure, culture, and politics to identify VIPS/key personnel; ability to work with all level of mgmt. & individual contributors; public sector experience a big plus (protocols, cycles, etc)


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