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Contract Desktop Engineer

  • Global Channel Management, Inc.
  • 01/06/20
  • San Diego, CA
  • 92127
  • $47 / Hourly
  • Full-Time
Contract Desktop Engineer needs 3 years of experience providing technical support directly to users
Contract Desktop Engineer requires:
MS certifications such as MCSE, MCSA, and MCITP
Advanced knowledge of Windows 10 operating systems
Advanced knowledge of Mac OS and Apple Remote Desktop
Excellent knowledge of software and applications, including Microsoft Office, Office 365, enterprise-level Anti-Virus & Web filtering
Ability to troubleshoot and solve complex hardware and software problems
Experience working in an SLA driven environment
Experience supporting PCs in a Windows Active Directory environment
MCSE Desktop Infrastructure
Network certifications such as Network +, CCNA or similar
Certification in ITIL
Analytical and problem solving skills
Knowledge of project management methodology

Contract Desktop Engineer duties:
Creates and maintains standard desktop configurations and assist with the creation of automated software packages to ensure the enterprise desktop systems can be supported and patched.
Maintains the control and process environment for the organizations gold standard operating system image library ensuring client configuration integrity, controlled access and incremental versioning.
Performs administration of software distribution, application and security patch management, desktop security, remote support and other enterprise desktop management, monitoring and troubleshooting utilities.
Assists with documenting and maintaining desktop security standard configurations that support organizational security policies.
Performs administration of the Trend Micro Anti-Virus platform.
Creates technical documentation as required.
Analyzes problems and recommends hardware and software solutions as needed to address an issue or to support projects and companys initiatives.
Seeks appropriate authority and approval for purchases.

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